On January 16th a 50 year old Draper man called 911 because he believed he was having a heart attack, but instead of coming here to the
VECC’s Quality Assurance and Information Coordinator Geana Randall explained, "Given that they live in Draper when we got that information the
That response was never sent, not because the calls were dropped several times, but because the man refused help not once but twice.
Freitag said, "During that second phone call, when he called in, he told the call taker that he was feeling better that he wanted to wait to have help sent. The dispatcher confirmed with him and he said ‘yes, I am feeling better and if something changes I’ll call back.’"
When the man's wife came home 40 minutes later, he was dead.
While it was the caller who refused help, there was still some confusion between 911 centers and that's why Salt Lake County Mayor Ben McAdams says his plan for a unified 911 dispatch system needs to move forward.
"I'm calling for something even greater,” said Mayor McAdams. “It is a unified software platform throughout
VECC's new executive director agrees there needs to be one unified computer aided dispatch system, but this latest idea of a unified management is news to him.
John Inch Morgan told ABC 4 Utah, "That's something I don't know if I can respond to because I represent 17 different entities and each of those cities and entities may have a different opinion."
Changing opinion is what Mayor McAdams is ready to do in order, he says, to change the future of not only
"It's a future where the closest ambulance is the one who responds regardless of what's printed on the side of the vehicle,” said McAdams.
Mayor McAdams is working with Representative Brad Dee on creating legislation that would create this unified 911 system. Rep. Dee says his vision is that one day a police officer in